Complaints

The Solicitors Regulatory Authority (SRA) require us to state that when your provider is Mounteney Solicitors, then our complaints policy is complaints policy and the SRA says: https://www.sra.org.uk/consumers/problems/

The Council for Licensed Conveyancers (CLC) require us to state that when your provider is Mounteney Conveyancers, then our complaints policy is  complaints policy and the CLC says: https://www.clc-uk.org/consumers/reporting-problems/

Please note that for Mounteney Solicitors or Mounteney Conveyancers we do not purport to outline all your rights in full, on this page – your rights are fully outlined only in our relevant complaints policy which is linked above (including your right to complain to the Legal Ombudsman in some circumstances, and the contact details of how you may do so).

Mounteney Legal Services and Hargreaves Mounteney Trustee Company Ltd are suppliers of unregulated legal services who do not fall within the remit of any of the SRA, CLC or Legal Ombudsman, including being outside those bodies’ complaints regimes. In common with most unregulated business, Mounteney Legal Services and Hargreaves Mounteney Trustee Company Ltd operate no formal complaints policy.

Any rights you might have as a consumer are unaffected by any statement on this page – our T’s & C’s that are linked in the footer of this page contain further relevant materials and provisions which may be applicable.